Privacy Policy

1. Introduction

1.1 We are committed to safeguarding the personal data of our website visitors. In this statement, we explain how we will handle your personal information.

1.2 We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

2. Collection of Personal Information

2.1 We may collect, store, and use the following types of personal information:

(A) Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, length of visit, and pages viewed).

(B) Information that you provide to us when registering with our website (including your email address).

(C) Information that you provide when completing your profile on our website (including your name, address, telephone number).

(D) Information relating to any purchases you make of our goods/services or any other transactions (including your name, address, telephone number, email address).

(E) Any other personal information that you choose to send to us.

2.2 Before you disclose to us the personal information of another person (third party), you must obtain that person’s consent to both the disclosure and the processing of that personal data in accordance with this policy.

3. Use of Your Personal Data

3.1 Personal information submitted to us through our website will be used for the purposes specified in this policy.

3.2 We may use your personal data to:

(A) Administer our website and business.

(B) Personalize our website for you.

(C) Enable your use of the services available on our website.

(D) Supply you with the products/services purchased through our website.

(E) Send statements, invoices, and payment reminders to you, and collect payments from you.

(F) Send you non-marketing commercial communications.

(G) Send you email notifications that you have specifically requested.

(H) Send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require marketing communications).

3.3 If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.

3.4 We will not, without your express consent, provide your personal information to any third parties for the purpose of direct marketing.

4. Disclosure of Personal Information

4.1 We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors as reasonably necessary for the purposes set out in this policy.

4.2 We may disclose your personal information:

(A) To the extent that we are required to do so by law.

(B) In connection with any ongoing or prospective legal proceedings.

(C) To establish, exercise, or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

(D) To the buyer (or prospective buyer) of any business or asset that we are (or are contemplating) selling.

4.3 Except as provided in this policy, we will not provide your personal information to third parties.

5. International Data Transfers

5.1 Information that we collect may be stored, processed, and transferred between any of the countries in which we operate to enable us to use the information in accordance with this policy.

5.2 Information that we collect may be transferred to the following countries which do not have data protection laws equivalent to those in force in the European Economic Area: United States of America, Russia, Japan, China, and India.

5.3 Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

5.4 You expressly agree to the transfers of personal information described in this Section.

6. Retaining Personal Information

6.1 This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations regarding the retention and deletion of personal data.

6.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

6.3 Notwithstanding the other provisions of this Section 6, we will retain documents (including electronic documents) containing personal data:

(A) To the extent that we are required to do so by law.

(B) If we believe that the documents may be relevant to any ongoing or prospective legal proceedings.

(C) To establish, exercise, or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

7. Protection of Personal Information

7.1 We will take reasonable technical and organizational measures to prevent the loss, misuse, or deletion of your personal information.

7.2 We will store all the personal information you provide on our password-protected servers.

7.3 All electronic financial transactions entered into through our website will be protected by encryption technology.

7.4 You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

7.5 You are responsible for keeping the password you use for accessing our website confidential.

8. Amendments

8.1 We may update this policy from time to time by publishing a new version on our website.

8.2 You should check this page occasionally to ensure you are familiar with any changes to this policy.

8.3 We may notify you of changes to this policy by email or through a private messaging system on our website.

9. Your Rights

9.1 You may request to provide you with any personal information we hold about you. Provision of such information will be subject to:

(A) Payment of fees, if the information needs to be sent in physical media or by other means requiring payment of fees.

(B) We may ask you for appropriate proof of your identity (for this purpose, we usually require a copy of your ID card certified by a notary. We may also request a copy of invoices showing your physical address such as invoices for electricity, water, phone).

9.2 We may not disclose any personal information requested to the extent permitted by law.

9.3 You may inform us at any time not to use your personal data for marketing purposes.

9.4 By practically using our services and website, you agree that we may use your personal information for marketing purposes. We will provide you with the opportunity to opt out of using your personal data for marketing purposes.

10. Other Websites – Third Parties

10.1 Our website contains hyperlinks to and details of third-party websites.

10.2 We have no control over them and are not responsible for the privacy policies and practices of third parties.

11. Updating Information

11.1 Please inform us if the personal information we have about you needs to be corrected or updated.

12. Cookies

12.1 Our website uses cookies.

12.2 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

12.3 Cookies may be “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

12.4 Cookies typically do not contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

12.5 We use both session and persistent cookies on our website.

12.6 Most browsers allow you to refuse to accept cookies. You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies.

12.7 Blocking all cookies will have a negative impact upon the usability of many websites.

12.8 If you block cookies, you will not be able to use all the features on our website.

12.9 You can delete cookies already stored on your computer;

12.10 Deleting cookies will have a negative impact on the usability of many websites.

12.11 In order to analyze website usability, personalize advertisements, and provide you with the ability to connect through social media, we have integrated the following external service provider’s code into our site:

• Google Analytics – for website traffic and usability analysis. You can opt out of using your IP address by installing the following plugin: http://tools.google.com/dlpage/gaoptout?hl=en.

• Google AdSense – contextual advertising service.

• Facebook Pixel – advertising personalization service.

• Facebook Messenger – service integrating Messenger Platform into our site.

12.12 Each of the services under item 12.11 may use its own analytical and advertising cookies, the information from which we do not directly associate with you and your personal data. You can restrict or delete these cookies in the ways described in Section 12.

Information about the competent supervisory authority

• Commission for Personal Data Protection

• Correspondence address: Sofia 1592, 2 Prof. Tsvetan Lazarov Blvd.

• Contact phone: +359 2 915 3 518

• Email: kzld@government.bg, kzld@cpdp.bg

• Website: www.cpdp.bg